Subscription payments: overview (Stripe)

If you have a Ruzuku Up-and-Comer subscription and your Stripe account is integrated with Ruzuku, you can offer your students a monthly or annual payment subscription to your course through your Stripe account, integrated through Ruzuku. 

Note: These are subscription payments and will continue to be charged to your students’ credit card unless you or they cancel the subscription.

Here’s an overview of how Stripe subscriptions work in Ruzuku. Detailed step-by-step instructions are provided in other resource articles.

How Subscriptions Work

Note: These instructions assume you have already configured the integration with your Stripe account. If you have not yet completed this step, please follow the instructions to integrate with Stripe.

Subscriptions offer you the ability to charge a fixed amount each month in perpetuity for access to your course. Like a Netflix or Amazon Prime subscription, your Ruzuku subscription price point has no end date. It will end when A) the student cancels their subscription or B) you cancel the student's subscription.

The student will receive a payment receipt after each monthly or annual payment. Individual payments from each student on a Stripe subscription will be listed on the Students Dashboard of the course, in the Payments section, with Payment Status "Succeeded".

Create a Subscription

Subscriptions are one type of price point. All price points are created and managed from the Pricing page of your course. 

Offering Discounted Subscriptions

If you wish, you can offer discounted subscriptions by creating a Coupon attached to the Subscription price point. Coupons can apply to the first payment, a set number of payments, or all payments in the subscription.

For more details, see: Subscriptions: create a subscription discount coupon (Stripe).

Failed Payments

Students will automatically receive an email notification if any regularly-scheduled payment fails to be processed through your Stripe account. Stripe will attempt to charge your student’s credit card according to the default or custom calendar schedule you have programmed in your Stripe account.

Failed payments will appear on the Students Dashboard of the course, in the Payments section, as “payment attempt” and will show the attempt number, “1 of 3”, “2 of 3”, “3 of 3”.

If the student’s payment fails after 3 attempts, you and he/she will receive a final email notification, and the cancellation will be displayed on the Students Dashboard Payments section. Your student will not, however, be automatically removed from the course. You may remove the student from the course at your discretion by using the Remove From Course button in the Students Dashboard.

Student Cancels Subscription

If your student cancels his/her subscription payment, you’ll be notified by email, the cancellation will be displayed on the Students Dashboard Payments section, and the student will automatically be removed from the course at the end of the payment period. For example, if the student has paid through July 31, then he/she will be removed from the course at the end of day on July 31.

You can cancel a student’s subscription from the Students Dashboard Payments screen. Cancelled subscriptions cannot be reinstated after cancellation.

Refunds and Course Re-activations

You can refund subscription payments from the Students Dashboard Payment screen.

You can reinstate a student previously deleted from the course by clicking the Activate Student button in the student detail of the Signups screen.

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