I'm having video playback issues

If you're having trouble watching a video in your course, here are a few things you can try: 

  • Try letting the video buffer before you view it.
  • Restart your computer.
  • Close other browser tabs and windows. This can make a huge difference!
  • Make sure you have either the  latest version of Flash running on your computer, or use a browser with  native HTML5 support.
  • Switch to another browser to see if that helps.

What is video buffering, and how do I do it?

Buffering is a way of preloading the videos you watch so that fluctuations in your Internet connection don't cause choppy playback. 

When you play a video, a light gray bar will advance in front of the playhead, showing you how much of your video has been buffered. Your playback should be smooth as long as you're viewing your video within the light gray buffer region. 

If you're experiencing choppy playback, pause the video, allow the video to buffer for a few moments, then try playing your video again.

Look for a download option

Some instructors make videos available for download in addition to streaming inside Ruzuku. If you're having trouble streaming the video, look towards the bottom of the page to see if the video is available for download and watch it offline.

[Thanks to  Vimeo for these helpful tips!]

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